Sp0m FAQ – All Your Questions Answered Here

No, registration on sp0m is completely free. There's no cost whatsoever to open an account. Once registered, you can deposit and start playing whenever you like. There are no hidden charges.

Yes. sp0m is strictly for users aged 18 and above. Your date of birth is verified during registration. Any underage accounts will be suspended immediately. To learn more about responsible gaming, Read Here।

No. Each mobile number can only be used to create one account. Even members of the same household must use separate numbers. Multiple accounts are against our Terms & Conditions violates the rules and may result in all accounts being suspended.

Mobile verification alone is sufficient to play games. However, full KYC verification is required before you can make a withdrawal — you'll need to upload a photo of your National ID or passport. This is in place to protect your account and keep your funds secure.

OTP delivery can take 30–60 seconds. If you're experiencing network issues, please wait a moment. If SMS is not blocked on your device and you still haven't received it after 5 minutes, click "Resend". If the issue persists, email us at [email protected] or reach out via live chat.

Yes, sp0m supports simultaneous login on up to 2 devices. Logging in from a new device will require additional verification. You can end any device session at any time from Account Settings.

Entering the wrong password repeatedly will temporarily lock your account. Wait 30 minutes and try again, or reset your password. If your account is locked for any other reason, contact us at [email protected] — we'll resolve it promptly.

The minimum deposit at sp0m is just ৳100. The maximum deposit depends on your chosen payment method. With bKash, you can generally deposit up to ৳25,000 per day. For larger amounts, please use bank transfer.

Withdrawals via bKash and Nagad are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. KYC verification must be completed before your first withdrawal. Processing times may be slightly longer during peak hours.

sp0m does not charge any deposit or withdrawal fees. However, your payment provider (such as bKash) may apply their own nominal fees, which are beyond sp0m's control. For more details, Terms & Conditions View.

Wait 5–10 minutes first. If the issue persists, take a screenshot of the transaction and send it via Live Chat or to [email protected]. Our team will investigate promptly and resolve the issue. Providing your transaction ID will help us locate it faster.

Wagering means you must place a specified amount in bets before withdrawing a bonus. For example: if the wagering requirement is 20x and you receive a ৳1,000 bonus, you'll need to wager ৳20,000 before the bonus becomes withdrawable. Not all games contribute equally to wagering requirements.

Enter the code in the "Promo Code" field during registration. Alternatively, you can apply a promo code at the time of deposit in the "Wallet" section after signing up. All offers are time-limited—use them before they expire. Ask via Live Chat for current offers.

Bonuses generally need to be wagered within 30 days. If the wagering requirements are not met within this period, the bonus will be forfeited. Start using your bonus as soon as you receive it. The validity period and terms are specified with each individual offer.

Log In, Live Casino Go to the section and choose your preferred table. Play with real dealers via live video stream. You can even chat with the dealer in real time via Live Chat. A stable internet connection ensures the best experience.

In the Sports section, Go there, select your preferred sport and match. Review the odds and add your selection to the bet slip. Enter your stake and click "Confirm Bet". With Live Betting, you can also place bets on matches already in progress. Minimum bet is ৳50.

Yes! The sp0m mobile app offers the full game library, just like the website. The app is available for both Android and iOS. Download Here Go ahead. The app also features exclusive mobile-only offers.

Log in and go to "Security Settings," then enable "Two-Step Verification." You'll receive an OTP code on your mobile every time you log in. With this active, your account stays protected even if your password is compromised.

Before closing your account, withdraw any withdrawable balance. Then contact support or Responsible Gaming Use the self-exclusion option on the page. Permanent closure requires identity verification.

Yes. sp0m uses 256-bit SSL encryption to keep all your data secure. Your information is never sold to third parties. For more details, visit our Privacy Policy Read more.

Log in and go to "Responsible Gaming" under Settings. From there, you can set deposit limits, loss limits, session time limits, or take a cooling-off break. For more details, Responsible Gaming Page View.