Responsible Gaming Initiatives

Sp0m Responsible Gaming – Keep the Fun, Avoid the Harm

Gaming is meant to be fun—but when the fun becomes a problem, it's no longer enjoyable. sp0m wants you to play responsibly and in good health, and to enjoy every moment of your life.

Your Safety Is Our Priority 24/7 Support All Tools, Free of Charge
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You're in Control
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Set Time Limits
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Set Financial Limits
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Support, Always
What is Responsible Gaming?

Gaming means Not just winning

Responsible Gaming means playing in a way where you remain fully in control—knowing how much time and money you're spending, knowing when to stop, and ensuring that gaming doesn't affect your daily life, family, or work.

At sp0m, we believe gaming is entertainment—never a source of income or a solution to problems. Play for the fun of it, not out of fear of losing. Hope to win, but accept it gracefully when you don't.

In Bangladesh, we notice that many people view gaming as a source of income. This is a misconception. Gaming is an uncertain form of entertainment—sometimes you win, sometimes you lose. In the long run, the house always holds a mathematical edge. Know this, understand it, and play within your means.

Core Principle: Never bet money that, if lost, would make your life difficult.

✅ Healthy Gaming Habits
  • Setting a budget before you start playing
  • Taking a break after a set period of time
  • Accepting losses and knowing when to stop
  • Playing purely for entertainment
  • Prioritising time with family
🚩 Warning Signs
  • Chasing losses by placing bigger bets to recover
  • Losing sleep because you can't stop thinking about gaming
  • Spending money meant for family or work on gaming
  • Feeling unable to stop gaming
  • Hiding your gaming or lying about it

Sp0m's Our Commitment to Responsibility

We believe in action, not just words. See our concrete steps below.

Set Personal Limits

You decide how much you deposit daily, weekly, or monthly. If you hit your limit, sp0m will automatically stop further deposits.

Session Timer & Reminders

You'll receive periodic reminders showing how long you've been playing. Mandatory breaks are also built in for extended sessions.

Cooling-Off Break

Step away from your account for 1 day to 6 weeks. During this time, you won't receive any bonus or promotional emails.

Self-Exclusion

If gaming is becoming a problem, close your account for anywhere from 6 months to permanently. It takes courage to make that call—and we'll respect it.

Reality Check

Periodic on-screen messages will remind you—"You've been playing for X hours"—keeping you aware and encouraging you to take a break.

Loss Limit

Once you've lost a set amount, your game will stop automatically and no further bets can be placed. Your limit resets the following day.

How to Set Limits

Only In 3 Steps Protect Yourself

1
Go to Account Settings

After logging in, click your profile icon in the top right corner and select the "Responsible Gaming" option.

2
Choose a Limit

Choose from a deposit limit, loss limit, session time limit, or self-exclusion—whichever suits your needs—and set your preferred amount or duration.

3
Confirm

Save your settings. Decreasing a limit takes effect immediately. Increasing one requires a 7-day waiting period—giving you time to make a considered decision.

The 7-day waiting period for increasing your limit is intentional—it protects you from making impulsive decisions in the heat of the moment.

Session Limit

Set a maximum of 1, 2, or 3 hours per session.

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Deposit Limit

Set daily, weekly, or monthly deposit limits.

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Loss Limit

Automatically stop once you've lost a set amount.

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Cooling-Off

Take a break for 1–42 days. Easy to set up.

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Self-Exclusion

Close your account for 6 months, 1 year, or permanently. Any active bonus offers will be automatically cancelled, and you will be prevented from opening a new account.

Yourself Take the Assessment

This short quiz will give you a general picture of your gaming habits

Answer each question honestly—only you will see the results, and no data is stored.

1. After a loss, do you tend to place more bets to try to win back what you've lost?
2. Has gaming caused you to spend less time with your family or friends?
3. Have you ever spent money on gaming that was meant for something else?
4. Do you find it hard to stop gaming?
5. Do you feel restless or anxious about your gaming?
sp0m's Commitment

We We truly deliver

Active Self-Exclusion Users
98%
Limit Requests Processed Within 24 Hours
100%
Prevention of underage gambling through KYC verification
99%+
Responsible Gaming Support Satisfaction
96%

Data: 2026 Annual Responsible Gaming Report

💬 User Experiences

"I'd set my own limit—৳500 a month. Once I hit it, sp0m automatically shut things down. It genuinely worked."

— A user from Rajshahi

"I used the Cooling-Off feature—took a two-week break. I didn't receive a single email during that time. When I came back, I felt like everything was under control again."

— A user from Dhaka

Think you might have a problem? Get Help

Acknowledging the problem is the first brave step. You're not alone—sp0m is always here for you.

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Live Chat Support

Chat with our Bangla-speaking agents any time. Completely confidential.

24 Hours, 7 Days
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Email Support

Want to go into more detail? Send us an email and an expert will respond within 24 hours.

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Immediate Exclusion

Take a break from your account right now. Log in and go to Settings, or let our support team know.

Active Immediately

General FAQ

Answers to the Most Frequently Asked Questions About Responsible Gaming

No, your balance is completely safe. Once your self-exclusion period ends, you can withdraw as normal. However, no betting or gaming is permitted while the exclusion is active.

Yes, you can increase it—but only after a 7-day waiting period. This delay is intentional, giving you time to make a clear-headed decision. Decreasing your limit takes effect immediately.

If you set a 1-hour session limit, you'll receive a warning at 45 minutes, and once the hour is up, a mandatory break screen will appear. You won't be able to continue playing until the break is taken.

At sp0m, only the account holder can set limits or exclusions. However, if a family member is concerned, they're welcome to reach out to us at [email protected]. We'll handle it confidentially.

No. During a cooling-off period or self-exclusion, we will not send any promotional emails, bonus offers, or marketing messages. Ensuring your break is a genuine break is our responsibility.

sp0m can offer support, but for serious concerns, professional help is recommended. In Bangladesh, please reach out to local hospitals or counselling centres for mental health services. Our support team can point you in the right direction.
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Sp0m's Responsible Gaming Pledge

We are committed to placing user enjoyment and safety above profit. Responsible Gaming is not optional—it is at the core of who sp0m is.

Strict 18+ Verification All Tools, Free of Charge 24/7 Support Transparent Policy

Play Responsibly—Join sp0m!

Start today with every safety tool at your fingertips. Fun with control—that's the sp0m promise.

Play Happy · Stay Safe · 18+ Only

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