Data Protection Documentation

Sp0m Privacy Policy – How your data is kept secure

Everything you do and see on sp0m is stored with the same care as a trust. We never sell or share your data—it is used solely to serve you.

Updated: January 2026 Language: English Read time: ~8 minutes GDPR Compliant
🔒
🔐
256-bit SSL
Fully encrypted
🚫
Never sold
Data is never sold
🛡️
GDPR compliant
International Standards
👁️
Transparent Policy
Nothing to hide
🗑️
Right to Erasure
At Your Discretion
Instant Response
48-Hour Response

Your Data Why is sp0m safe?

More than just promises—sp0m takes concrete measures to protect your privacy

Encrypted Data Storage

All your personal data is stored with AES-256 encryption. Even if someone gains access to our servers, the data remains completely unreadable.

Not Shared with Third Parties

Sp0m never shares your name, phone number, or payment details for commercial purposes. Your data goes nowhere beyond what is required by law.

Your Own Control

View, correct, or request deletion of your data at any time. We will act within 48 hours.

Real-time security monitoring

Sp0m's security team monitors systems around the clock, 24/7. Any suspicious activity is detected and acted upon immediately.

Payment details are not stored

Your bKash or Nagad number is never stored on sp0m's servers. Every transaction is processed directly through a secure payment gateway.

Regular security audits

Independent security experts conduct quarterly audits of sp0m's systems. Results are published openly.

This Privacy Policy explains how your data is collected, processed, and protected when you use the sp0m platform. By using the site, you are considered to have agreed to this policy.

📜
Section 1
Introduction & Our Commitment

Sp0m understands that you're trusting us with your information—and we take that trust seriously. That's why our Privacy Policy is written in plain language, so you know exactly what happens with your data.

Sp0m is an international-standard online gaming platform built specifically for users in Bangladesh. We comply with GDPR (General Data Protection Regulation)—Europe's most stringent data protection law—so our Bangladeshi users benefit from the same world-class privacy safeguards.

This policy applies to sp0m's website, mobile application, and all digital services. If you have any questions, feel free to contact us at [email protected] at any time.

Our Core Commitment: Your data will never be sold, used out of context, or used for commercial purposes without your consent.

📥
Section 2
What data do we collect?

Sp0m only collects information that is necessary to provide you with a better experience and ensure your security. We do not collect unnecessary data.

Data TypeWhen it is collectedWhy It's Needed
Name, mobile number, emailAt RegistrationAccount Creation & Contact
Date of birthAt RegistrationAge Verification (18+)
Identity DocumentDuring KYC VerificationVerifying legal identity
Transaction historyWith every transactionFinancial security & records
Device information & IPAt every loginSecurity & Fraud Prevention
Gaming ActivityDuring GameplayService improvement & responsible gaming

Your payment card or mobile banking PIN is never stored on sp0m's servers. Payment information is processed directly through secure third-party gateways.

⚙️
Section 3
How is the data we collect used?

Sp0m uses your data only for specific, defined purposes—nothing beyond that. Below is a detailed breakdown of why and how your information is used.

  • Account management: Creating, maintaining, and keeping your account secure
  • Identity verification: Verifying age and preventing fraud
  • Payment Processing: Processing deposits & withdrawals securely
  • Customer support: Here to Help with Your Questions & Issues
  • Responsible gaming: Detects and flags unusual gaming patterns
  • Service Improvement: Statistical analysis to improve your experience
  • Legitimate marketing: Promotional and bonus messages sent only with your consent

You can opt out of marketing messages at any time—through your account settings or by emailing [email protected].

🍪
Section 4
Cookie Policy

Cookies are small text files stored in your browser. sp0m uses cookies to enhance your experience and keep the platform secure. We use three types of cookies:

  • Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
  • Performance Cookies: Collects data on site load speed and where issues occur.
  • Preference cookies: Remembers your language, timezone, and display preferences.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the site.

🤝
Section 5
Who May Your Data Be Shared With?

Sp0m never sells your data. In certain limited circumstances, some information may be shared—these are clearly outlined below.

✅ Parties with whom limited data may be shared:

  • Payment Providers (bKash, Nagad): Only the data strictly necessary to complete a transaction
  • Game Providers: Only the minimum data needed to run games—not your name or identity
  • Regulatory authority: Under legal obligation and strictly limited to what has been requested
  • Security Partner: Used in anonymised form to help detect fraud

🚫 Never shared with:

  • Advertising agencies or marketing companies
  • Data Brokers or Third-Party Data Sellers
  • Competing businesses or unrelated entities
  • Government agencies without legal grounds
🗄️
Section 6
How Long Is Your Data Retained?

Sp0m does not retain data beyond what is necessary. Each category of data has a defined retention period.

  • Account Information: For the duration of active account + 5 years after closure (for legal compliance)
  • Transaction Records: 7 years (in accordance with anti-money laundering regulations)
  • Gaming history: 2 years after account closure
  • Support Conversations: Deleted 1 year after the issue is resolved
  • Login & Session Logs: 90 Days

Certain data may not be deletable before a set period due to legal obligations. In such cases, access to that data is restricted to the minimum necessary.

⚖️
Section 7
Your Rights

As a sp0m user, you have the following rights over your personal data. These rights are upheld in accordance with international GDPR principles.

👁️
Right of Access

You can view what information we hold about you at any time.

✏️
Right to Rectification

If any of your information is incorrect, you can request a correction and we will address it promptly.

🗑️
Right to Erasure

After closing your account, you may request that your data be deleted.

Right to restrict processing

You may object to certain types of data processing.

📤
Right to Data Portability

You may request a downloadable copy of your data.

📩
Right to Complain

If you are dissatisfied with how your data is used, you have the right to lodge a complaint with the relevant regulatory authority.

To exercise any of the rights listed above [email protected]Email us and we'll respond within 48 hours. Once your identity is verified, requests will be fulfilled within a maximum of 30 days.

👶
Section 8
Child & Minor Protection

Sp0m strictly ensures that no one under the age of 18 can use the platform. We never knowingly collect data from minors.

To Parents: If you believe your child under 18 is using sp0m, please contact us immediately at [email protected]. We will close the account and delete all associated data.

To verify age, we check your date of birth at registration and may request KYC documents when necessary. This process is strictly enforced.

🛡️
Section 9
Security Measures

Sp0m employs industry-leading security measures to keep your data safe, ensuring protection at both the technical and organisational level.

  • SSL/TLS Encryption: 256-bit SSL encryption used for all data transfers
  • Two-Factor Authentication (2FA): An additional layer of security at login
  • Firewall & IDS: Unauthorized access detection and prevention system
  • Data Backup: Regular encrypted backups stored at separate locations
  • Staff training: Regular data protection training and policy updates
  • Security Audit: Regular Audits by Independent Security Experts

In the event of a security breach, we will notify all affected users within 72 hours as required by law and take all necessary action.

🔄
Section 10
Privacy Policy Changes

Sp0m reserves the right to update this Privacy Policy as needed. If changes are made, we will notify you in the following ways:

  • A notification will be sent to your registered email
  • A pop-up notice will be displayed when you log in to the platform
  • The "Last Updated" date at the top of this page will be changed

For significant changes, you will be notified at least 14 days before the changes take effect. If you do not accept the changes, you may close your account.

📧
Section 11
Contact & Privacy Officer

For any questions, concerns, or requests regarding your privacy, please reach out to our dedicated privacy team. We're always ready to help.

📧
Privacy email
Response Time
General inquiries: 48 hours
Data requests: 30 days
Urgent matters: 24 hours

You can also ask privacy-related questions via live chat. Our support agents are available to assist you in Bengali.

Your Data Is Safe—Join sp0m Today!

Read through our Privacy Policy and feel confident about your data? Register for free at sp0m and enjoy safe gaming.

Your data is protected · 18+ only · Play responsibly

বাংলা